Returns and Exchanges
PERSONALIZED ITEMS NON-RETURNABLE:
Items that are permanently personalized with initials or other engravings are non-returnable or exchangeable. Unfortunately, once we have embossed an item it is unrecoverable as there is no way to remove the custom personalization.
RETURNS for PLAIN / NON-PERSONALIZED ITEMS
Non-personalized leather crafts are returnable within 30 days of receiving the item.
Please pack the UNUSED product securely (similarly to how you received it) and ship it to our workshop with the name or order number in the box so we can locate your record once we receive the package.
14059 Proton Rd
Dallas TX 75244
We process returns and exchanges once a week on Fridays so you should expect it to be processed on Friday after it gets to us.
Please keep your tracking number for reference if anything goes wrong in transit.