How do I request a return?

To request a return, please follow these steps:

1. Visit this link to access your account.
2. Log in using the same email you used to place your order.
3. Click the "Request Return" button to start the process.

Your return request will be reviewed, and we will approve or decline it (depending on the reason) within 24 hours.

If you’re unable to find your order in your account, it’s likely because you didn’t provide your email when placing the order and used a phone number instead. This happens often when ordering via phone. In that case, please reach out to us at help@pegai.com, and we’ll be happy to assist in locating your order.

For more details about our return policies, visit our returns page.

Please note that we operate Monday to Friday during regular business hours. Thank you for your patience and understanding!