Why was my payment declined?
Shopify handles all payment transactions, and based on our research, the issue is likely related to the billing zip code you entered. The billing address zip code must match the one registered with your card, which may be different from your shipping address.
If you're unsure of the zip code linked to your card, we recommend contacting your bank to confirm it. You should also reach out to your bank to dispute any incorrect charges.
If you're confident the billing zip code was correct, you may want to try clearing your browser cache to resolve the issue. After clearing the cache, refresh the page and attempt to place your order again.
Here are some helpful guides on how to clear your cache:
If the issue persists, we recommend contacting your bank directly to investigate why the payment wasn’t processed. You may also reach out to us to confirm whether an order was made by providing your name or email address.